Refund and Billing Policy

GrandBridge Commerce Ltd.

1. Billing

Subscription or revenue-share fees are billed in accordance with your selected plan, typically on a monthly basis. You will be charged the agreed amount at the start of each billing period. If you are on a revenue-share model, fees are calculated from completed online orders processed through the platform.

2. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Until then, you retain access to the platform. We do not provide prorated refunds for partial months.

3. Refunds

Subscription fees are generally non-refundable once the billing period has started. If you believe you have been charged in error, or you have a dispute about your bill, contact us within 30 days of the charge and we will work with you to resolve the issue.

4. Customer Orders and Refunds

Refunds and returns for customer orders are the responsibility of the Merchant. GrandBridge™ does not process or guarantee refunds for purchases made by end customers at your store; those are handled directly between you and your customers.

5. Contact

For billing or refund questions:
GrandBridge Commerce Ltd.
Email: contact@grandbridge.com